If you want to know the exact amount of funds that have been processed through your venue, navigate to the detailed transactions report. In this example I’m going to find the total funds received for July. This report will show you a total of the funds received, as well as totals for gift cards redemptions and voucher redemptions.
To find your average transaction value you will need to divide the total funds received by the amount of items in this report.
From here you can easily compare what your average transaction value is for POS transactions vs Online by using the relevant filters. If you want to investigate an incident and need to find a staff member who processed a particular transaction then right-click the grid and ensure the staff column is showing, then find the transaction and it will reveal the staff member that processed it. If you want to find the total amount of refunds that occurred for a period of time you just need to filter by type and then select refund. This will show you every instance a refund was processed during this period so you can easily click through and investigate, it will also summarize the total negative funds received amount.
If a transaction occurred that’s connected to a third party payment gateway, then there will be data in the Gateway ID field. This is your link between ROLLER and that third party and it will help if you need to find a transaction that occurred in ROLLER in your third party merchant portal. Reports like the Daily Summary report will often give you summary figures for funds received. If you want to dive into the data and find what transactions make up this summary figure you can use the detailed transactions report to do so.
In this example you can see the total funds received cash transactions in the Daily summary report. To find the transactions that make up this total I just need to filter for cash transactions and the same date. Then I can see each individual transaction as well as the summary figure which reconciles with the Daily Summary report.
Transactions by Channel
If you want to quickly and easily see, what portion of funds received through your platform were online vs POS vs other channels navigate to the transactions by channel report. In this example I'm going to filter for transactions within the last 3 months. You can then at a glance see all the funds that were processed broken down by payment channel, as well as payment method. I can see here that cash payments were the most popular payment method for the date range selected.
One thing to note is that channel totals won’t necessarily reconcile with funds received figures from other parts of the platform as these include gift card redemptions.
