In this video, you’ll learn how to sell items at POS by adding them to the cart, applying discounts, processing payment, and issuing a receipt.
To start, use the menus or search bar to find and select products. Each selection will be added to the cart, and you can adjust quantities or remove items using the cart controls. Some products, like jump passes, are often paired with upsell items such as jump socks, which enhance the guest experience. While these extras aren’t required, they provide added value for guests and a great opportunity to increase revenue. As an operator, knowing which products have upsells means you can proactively recommend them — a simple suggestion at the right moment can improve guest satisfaction and drive incremental sales.
If your guest has a valid discount, be sure to apply it before moving on to payment. To do this, select “Discount,” choose “Codes,” then scan or enter the discount code and select “Apply.” Once all items, discounts, and upsells are in the cart, you’re ready to continue. Select “Pay Total,” or select “Continue” if guest details or waivers are required.
If prompted, enter the guest’s name and email, then select “Continue.” If waivers are required, POS will prompt you to confirm they’re attached. Guests must have a signed waiver before participating. Roller POS shows which guests have waivers matched by name or email, and you can search for and attach any missing ones. If a waiver hasn’t been signed, the pay button will remain blocked until it’s complete.
When processing payment, select the guest’s preferred method. Roller POS supports cash, card, gift cards, wallets, and other venue-specific options. For cash payments, select “Cash,” enter the amount received, then select “Pay Cash.” The system will calculate and display any change due. For card payments, select “Card,” then “Pay Card” to begin the transaction. Be careful not to refresh or close POS during processing, as this can interrupt the payment or create duplicates. Always wait for the terminal to finish.
Once the payment is complete, you’ll be prompted to issue a receipt. You can choose “Print Receipt” to provide a paper copy, or “Email Receipt” and enter the guest’s email address. Finally, select “Start New Sale” to clear the cart and prepare POS for the next guest. This keeps the session clean and avoids confusion when serving the next transaction.
By following these steps, you can confidently sell items at POS, apply discounts, check waivers, process payments, and issue receipts. You’re now ready to help your next guest.
