Manage membership price increases

In this video, you'll learn how to update membership prices in Roller, from creating a new product to updating your sales channels and upgrading current members. This process helps you keep pricing accurate and benefits aligned across all memberships.

Price changes can be sensitive. Ensure you notify members in advance, for example, thirty days, and check that your terms and conditions allow for price changes.

To update the price of a membership in ROLLER, you'll first need to create a new membership product.

If you simply adjust the price on the original membership, it only affects guests who sign up after the change. Existing members will still be charged the old price. By creating a new product, you can move current members to the updated pricing. We recommend duplicating your existing membership so all your settings are the same.

Scroll down to membership details and select the variation. Update the price, and then select save. Continue scrolling to review your terms and conditions and make any additional updates.

We recommend creating a new membership without a booking agreement. If you leave it turned on, you won't be able to process the upgrade until the member has signed the new agreement.

Select save to create the new membership. Next, you'll need to swap the new and old memberships in your POS and progressive checkout to ensure all new sales use the correct price.

In your Progressive Checkout, edit the section where the membership appears, then select specific products, memberships, and replace the old product with the new one.

Drag and drop a membership to adjust the order. Select apply and then save the changes. Next, in Venue Manager, go to your POS templates.

Templates let you update multiple POS devices at once, saving time and ensuring consistency across your venue. Edit a template that sells memberships by selecting the options menu, the three dots, and then select Edit.

Select unlock to edit, then select the section where the memberships appear, and then choose select product. Next, select specific products, memberships, and replace the old product with the new one. Select done and save the changes.

This process ensures all membership products stay aligned with your latest pricing and benefits. The final step is to move your existing members to the new price. To do this efficiently, you first need a list of everyone who needs to be upgraded.

In reports, search for the memberships report and select it. Use the product filter to select the old membership product, then adjust the date range. For example, within the last twelve months, and select apply. This gives you a clean list of all affected members.

Once you have your list, you're ready to start processing the upgrades. Find each member's booking in POS. Select Upgrade items, then select the current membership.

Choose the new one and select Upgrade item. You may see an additional waiver screen. Assign the member's waiver and select Pay.

If your new membership includes a booking agreement, you'll be prompted to send it to the guest before collecting payment. You won't be able to proceed until they've signed, so it's best to complete these upgrades when the guest is present.

The final step is to take payment and collect card details. ROLLER will automatically cancel the old product and apply any pro rata charge. Upgrading the membership will also create a new membership ID for the member.

You've now learned how to manage a membership price increase by creating a new product, updating your sales channels, and moving existing members.

This helps you keep pricing consistent, your guests informed, and your memberships running smoothly.

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