In this video, you’ll learn how to process refunds in ROLLER POS.
You might need to issue a refund if a guest cancels, changes their plans, or if there’s been a payment error. To get started, search for the guest’s booking using their name or booking ID, then select the correct booking from the results. At the bottom of the booking details screen, select Refund. Next, choose the refund method from the available options: cash, card, gift card, or wallet.
Whenever possible, ROLLER recommends refunding using the same method as the original payment. Keep in mind that card refunds can take three to five business days to appear on the guest’s statement. You can refund the total booking amount, individual tickets, or enter a custom amount.
To refund everything, select Total. To refund specific items, select Individual Tickets, then choose the ones you want to remove. If your venue accepts tips, you’ll also have the option to refund tips individually. After selecting the refund type and the items to refund, select Continue to move to the final step.
If your venue requires manager approval, a manager PIN prompt will appear. A manager or authorized staff member must enter their PIN to complete the refund.
Once the refund is processed, you’ll see a confirmation message. Depending on your venue’s setup, you can choose to print the refund receipt or skip it.
You’ve just learned how to process refunds in ROLLER POS, including how to select the refund method, adjust the refund amount, and complete the process with manager approval if required. Smooth, timely refunds build trust and contribute to a positive guest experience.
