Manage guest flags at POS

In this video, you’ll learn how to manage guest flags in ROLLER POS, including how to assign flags and what to do if a guest has a ban flag.

Flags highlight important guest information, such as medical needs, loyalty status, or special alerts, so you can provide the right support. If a guest has a flag, you’ll see it displayed at the top of the booking screen.

You can assign a flag to any guest whose details are included in a booking. To do this, select Flag Guest from the summary panel, then choose the guest you want to flag. Select the flag type — for example VIP, medical, or alert. You can also add a comment or set an expiry date if required. When ready, select Add to apply the flag.

Some guests may have a ban flag on their profile. This usually indicates that the guest should not be admitted. Ban flags are more prominent than other flags and, depending on your venue’s setup, may block redemption. Only staff with special permissions can assign a ban flag. If you encounter one, follow your venue’s policy or check with a manager.

You’ve just learned how to manage guest flags in ROLLER POS. From assigning standard flags to understanding ban flags, you’re now ready to use this feature to provide the best support for your guests.