Monitor discount usage across your venue

Discounts can be a powerful way to increase revenue, but they work best when you can clearly see how they're being used.

Rollers discount reports help you understand where discounts are applied, who's applying them, and when something needs a closer look.

In this video, you'll learn how to use three discount reports together to stay in control of discount usage and support better day to day decisions.

These reports answer different questions and are designed for different levels of review.

Together, they help you move from high level visibility to specific investigation without adding friction to daily operations.

Let's start with the discount summary export.

This is a PDF that gives you a high level snapshot of all discounts applied within a selected date range grouped by discount code.

Because it's summarized and static, it's best used for leadership reviews, finance check ins, or validating overall discount impact. It answers the question, how much discounting happened overall?

In this report, you'll often see different types of discounts.

General discounts are predefined codes available to staff or guests.

Open discounts are custom amounts entered manually at POS.

They may require an approving manager depending on your venue settings.

Knowing the difference helps you understand whether discounts are being applied intentionally or too freely.

Next, let's look at the discounts by staff export.

This PDF shows which staff members applied discounts, how often, which manager approved the discount at POS, and the products that were discounted, all within the selected date range.

Because it's designed for review rather than filtering, it's most useful for spotting patterns and validating that discount policies are being followed. It answers the question, who is applying discounts and how often?

Finally, let's look at discounts by booking.

This report lives directly in Venue Manager and gives you the most detailed view. You can filter, sort, and search by booking, discount code, or date.

This is the report you use when investigating a specific booking, a guest question, or an unexpected discount.

It's also useful for seeing how often a discount code is used and understanding which products or purchases members apply their codes to.

It answers the question, what happened in this specific case?

Here's how these reports work together.

Start with the discount summary to understand the overall discount impact.

If something stands out, use discounts by staff to review usage patterns.

When you need full context, discounts by booking lets you see exactly what happened on an individual booking.

Together, they give you clear oversight without slowing down day to day operations.

You've just learned how to review discount usage at a high level by staff member and down to individual bookings.

You're ready to use discount reporting to spot risks early, protect revenue, and make confident decisions about discount strategy.