Monitor daily performance in ROLLER

As a manager, you need a fast, reliable way to understand how your venue is performing today, not after the fact. Roller gives you that visibility through the daily summary, helping you sense check attendance, funds received, and sales as the day unfolds.

In this video, you'll learn how to monitor performance using the daily summary on the dashboard and when to go deeper using the daily summary report.

Let's start with a common scenario. It's midafternoon on a busy Saturday. You know how many guests are booked for today, but check ins look lower than you expected by this point.

So the question becomes, is this just timing, or is there something in Venue that needs attention?

This is where the daily summary helps you move from assumption to insight.

The first place to check is the daily summary on the Venue Manager dashboard.

This is your fastest snapshot of how the day is tracking. In one view, you can see guests booked, funds received, check ins, also called redemptions, revenue, expected attendance by hour. To read this correctly, it helps to understand what each number means.

Guests booked shows the number of passes reserved for the selected date.

It only counts ticketed passes and excludes add ons, stock items, and gift cards.

Funds received shows the money collected on that date, including payments for add ons, stock items, gift cards, and future bookings, even if the visit hasn't happened yet.

A check-in or redemption is when the guest actually uses what they booked. For example, scanning a ticket at the gate or checking in for a session.

Revenue is the total income your venue earned for the day, based on guest attendance and any ticket expiries on that day.

Expected attendance by hour shows when booked guests are scheduled to arrive across the day.

It helps you see how attendance is expected to build over time, so you can compare planned arrivals with actual check ins at any point in the day.

These numbers help you compare what you expected to happen with what's actually happening right now.

The expected attendance by hour chart is designed as a forward looking operational view. It shows projected attendance across the day based on current bookings and product capacities, helping you identify peaks, gaps, and pressure periods.

It's designed to help you anticipate how busy each session is likely to be.

Session based venues in particular rely on this view to plan staffing, manage check-in queues, and prepare food or party spaces ahead of busy periods.

If bookings make up the majority of your foot traffic, this chart can be a useful daily planning tool.

The dashboard daily summary is designed for quick checks, but it doesn't show everything.

When you want to understand what's selling or how guests are paying, that's when you move to the daily summary report. To open it, select reports.

Then search or scroll for the report.

The daily summary report expands on what you saw on the dashboard. Here you can see funds received broken down by payment type, like credit card, gift card, or bank transfer.

Funds received by sales channel, such as POS, online checkout, or venue manager, and sales by product, showing what's selling and how much money has been collected for each product.

This helps you evaluate today's revenue in more detail and understand how guests are spending throughout the day.

If you need more detail, you can drill into product level sales and redemptions using reports like detailed product sales.

You now know how to monitor daily performance using both views of the daily summary. Use the dashboard to quickly compare bookings, check ins, and expected attendance, and use the daily summary report when you need deeper insight into sales and payments.

Together, they give you a clear, real time picture of how your venue is performing today.