Guest Experience Agent

Hey everyone, I'm Luke.

And I'm Rich. Today we're going to show you an incredible new AI product in ROLLER, the Guest Experience Agent.

We know how hard operators are working. Expectations are rising, you're managing more than ever, and the pressure just doesn't let up.

One of the biggest opportunities we've identified is that 75% of guests say they would choose another venue if they can't get through to a member of your team, putting your revenue at risk. Yet calls still go unanswered, emails sit in queues, and every inquiry that does get picked up takes a team member away from the guests already in your venue.

The Guest Experience Agent changes that. It's part of your team. It responds to guest inquiries however they want to interact, through voice, chat, and email. And it's available hours a day, seven days a week. And it knows your business. It knows your products, your availability, your policies, and that intelligence carries through every response until the inquiry is resolved.

To your guests, it feels like they're talking to a member of your team.

Not only that, the Guest Experience Agent can handle multiple conversations at once, so your business never misses an opportunity to convert or to make an upsell. And when a guest needs to speak to a member of your team, the handoff is seamless. They get the kind of service that keeps them coming back.

All right, now the fun part, I'll show you how it works.

Thanks for calling Roller World. I'm your guest experience agent. How can I help you today?

I want to book a party for my daughter's birthday.

How exciting. Happy almost birthday to her. Who am I speaking to?

This is Luke.

Hi Luke. How old is your daughter turning? How many friends are you expecting? And when would you like to attend?

She's turning five. We're expecting ten kids, including my daughter. And we're hoping for the weekend of June 14th.

Great. For that age group, I'd recommend a party package. Our ultimate party package covers general admission, an hour in the party room with a dedicated host, food, drinks, and goodie bags.

Combination, and it's just $40 per guest. Want me to put that together for you?

Sounds good.

On Saturday, June 14th, I have 10 AM, 1 PM, and 4 PM. Which works best for you?

Let's go with 1 PM.

Would you like to add a birthday cake to the package for $50? It looks like it's going to be hot on June 14th, so I'd recommend a unicorn ice cream cake.

Sounds good. Let's do it.

Locked in. Ultimate birthday package with an ice cream cake for ten guests, Saturday, June 14th at 1 PM. Anything else I can help with?

That's all. Thanks.

I've just sent you confirmation and a payment link to this phone number. We'll see you on the 14th.

Awesome. Thanks. How good was that? The Guest Experience Agent took the initial party inquiry and upsold the birthday cake. It was fully automated, and that was just a booking. The Guest Experience Agent handles the full range of inquiries that your venue receives every day.

The Guest Experience Agent is a powerful example of how we are harnessing AI to revolutionise your operations. We're building ROLLER to be a platform of intelligence, One that automates more, acts faster and helps you to unlock more growth in your business.

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